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Troubleshooting

Troubleshooting

If something is not working as expected, start here. Most issues fall into one of the categories below.

”Waiting for first event” screen is stuck

You are at the final step of the site creation wizard, you have installed the script, but the wizard keeps saying Listening for events… and never advances. After about 3 minutes, it shows you some troubleshooting tips and stops polling.

Common causes, in order of how often they cause trouble:

1. Ad blockers on your test browser

Privacy-focused extensions like uBlock Origin, AdGuard, or Brave’s built-in shields can block analytics scripts. Your own visitors may not have them, but you probably do.

Fix: open an incognito/private window (extensions are often disabled there), or test on a phone you do not use for development.

2. Script placed in <body> instead of <head>

If the script ends up inside <body> — which can happen if your CMS puts custom code in the wrong spot — some events can be missed or blocked by later scripts.

Fix: move the snippet into the <head> section, ideally right before the closing </head> tag. See Installing tracking on your site for platform-specific guidance.

3. Content Security Policy (CSP) blocking the tracking domain

If your site has a strict CSP header, it may block the tracking script from loading or from sending events. Open your browser’s developer console on your site; CSP errors are easy to spot (they usually say “Refused to load” or “Refused to connect”).

Fix: ask your developer or platform host to add the tracking hostname (for example cdn.voris.ai) to your CSP’s script-src and connect-src directives.

4. You have not actually visited your site yet

Sounds obvious, but it happens. The wizard waits for real pageviews — it does not generate them on its own.

Fix: open your site in a new tab and load any page.

Still stuck?

If you click Resume checking and still nothing arrives, come back later when you have more time. Your tracking script and site are already created, so once the snippet is live, data will start flowing whenever you first load the page. You will see your dashboard populate automatically.

You entered your email on the sign-in screen, clicked Send magic link, but no email shows up.

Check your spam/junk folder first

Magic link emails sometimes land there, especially on new accounts. Mark the email as “not spam” and add noreply@voris.ai to your contacts to prevent future misses.

Check the right address

Make sure you typed the email correctly. If you entered you@gmial.com instead of you@gmail.com, the link went to nobody.

Wait a minute, then try again

Delivery usually takes under 30 seconds but can occasionally take longer. The sign-in form has a built-in Resend link button with a short countdown — use it.

Corporate email filtering

Strict corporate mail filters sometimes hold messages containing login links. If you use a work address, check with your IT team or try a personal address for now.

Magic links are single-use and expire after 10 minutes. If you click an old link, it will not work. Just request a fresh one from the sign-in page.

”Unauthorized” error even though I am an owner

You are signed in, you know you are an owner, but a page shows “You don’t have access to this resource.”

Your session might be stale

If you have been logged in for a very long time, or if your role was changed recently, your browser may be holding a stale session.

Fix:

  1. Sign out from the bottom of the sidebar.
  2. Sign back in with a new magic link.
  3. Try the action again.

Still getting “Unauthorized”?

If logging out and back in does not fix it, something else may be off. Contact support with:

  • Your email address.
  • The URL you were trying to access.
  • A screenshot of the error if possible.

No data on my dashboard even though the site was created days ago

The dashboard shows:

No data yet. Install the script tag to start collecting analytics data.

Is the script actually on your site?

Open your site in a regular browser. Right-click and pick View page source. Use Ctrl+F (or Cmd+F on Mac) to search for vor.js or voris. If you do not find it, the snippet is not on your site — re-add it from Installing tracking on your site.

Are you testing from a local address?

Visits from localhost, 127.0.0.1, *.localhost, .test and .local addresses, and local development tunnels count as development traffic, which your dashboard leaves out. So do any hosts listed under Site settings → Exclusions → Development hosts. Test on your live site instead.

Is an ad blocker blocking you?

Test in an incognito window or on a phone without browser extensions.

Did your organization go over its plan’s event limit?

On the Free plan, an organization over its monthly event limit has new events paused until it upgrades — existing data stays, but nothing new arrives. Starting a paid-plan trial lifts the pause and resumes collection right away, even before the trial converts to a paid subscription.

Check your usage under Organization settings → Billing.

Core Web Vitals panel says it is “currently disabled for this site”

You need to turn on Core Web Vitals collection first. It is off by default.

  1. Open Site settings and the Integrations tab.
  2. Turn on the Core Web Vitals collection switch. It saves right away.

Wait a few hours for real visitors to generate data, then check the dashboard panel again. See the full Core Web Vitals guide.

Either the link has expired (tokens expire 30 days after generation) or the token has been revoked.

Fix: the site owner or admin should Regenerate token under Site settings → Public dashboard, then share the new URL. Regenerating also removes any password the link had.

I can’t add another site, or I see “Too many invites”

  • “Your plan name plan allows up to N sites.” Your organization has used its plan’s site allowance. Upgrade under Organization settings → Billing, delete a site you no longer need, or contact us if there’s no larger plan you can buy.
  • “Too many invites. Please wait before sending more.” An organization can send up to 10 invites per hour. Wait a while and try again. There is no limit on how many members an organization can have.

See Managing your team → Limits for details.

Still need help?

If none of the above fits, reach out to support. Provide:

  • Your email.
  • The organization name.
  • The site name, if the issue is site-specific.
  • A description of what you did, what you expected, and what actually happened.
  • A screenshot if visible in the UI.
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